How it works?

At Appoint Help, we’ve simplified the journey to exceptional customer engagement and support. Our process is designed to easy integrate our services with your unique business needs. Here’s how it all comes together.

  • Sign Up
  • Gathering FAQs
  • Widget Selection
  • Chat Handling
  • Quality and Personalization
  • Account Management and
    Quality Control
  • Shared Agents
  • Dedicated Agents

Sign Up and Business Understanding

Once you’ve signed up with Appoint Help, your journey begins. We’ll send you a straightforward form to fill out. This form helps us understand your business, your industry, and your specific requirements. It’s the first step toward tailoring our services to fit your needs perfectly.

Signing up is easy! Just visit our website, click on the "Sign Up" button, and follow the simple registration process.
We'll ask for basic details about your business, such as your industry, website, and preferred contact information. This helps us tailor our services to your needs.
Signing up is completely free, with no initial charges. You can start by exploring our free trial to experience our services firsthand.
The sign-up process is quick and should take just a few minutes. Once you've signed up, we'll guide you through the rest of the onboarding process.
Absolutely! You can easily upgrade your plan as your business expands. We offer flexibility to accommodate your evolving needs.

Gathering FAQs

Next, our team will get in touch with you to gather frequently asked questions (FAQs). These are the queries your customers commonly have. By understanding your FAQs, we’re better prepared to provide accurate and timely responses, enhancing the overall customer experience.

FAQs help us provide quick and accurate responses to common customer inquiries, ensuring a seamless customer experience.
You can simply share your FAQs with us through email or our dedicated communication channel. We'll take care of the rest.
Of course! You can update your FAQs anytime to reflect changes in your business, and we'll adapt accordingly.
While we encourage you to provide your own FAQs for accuracy, our team can help you create a set of basic FAQs if needed.
We prioritize data security and confidentiality. Your FAQs are handled with care, and we have strict measures in place to protect your information.

Widget Selection

Now comes the exciting part. We’ll present you with a range of chat widgets that we believe will seamlessly complement your website’s design and functionality. You get to choose the one that suits your brand’s identity and customer engagement goals best.

Our team will present you with a selection of chat widgets that match your brand's identity and website aesthetics. You can choose the one that aligns best with your preferences.
Absolutely! Our chat widgets are fully customizable, allowing you to tailor them to your brand's colors, style, and messaging.
No technical expertise is required. We handle the integration process seamlessly, making it hassle-free for you.
Certainly! You can switch to a different chat widget design at any time to refresh the look and feel of your website.
The chat widget selection is included as part of your subscription, with no additional charges.

Chat Handling

With your widget in place, our dedicated team springs into action. We’ll start handling chats on your behalf, ensuring every visitor to your website receives the assistance they need. Our approach is industry-focused, meaning we select chat agents with specific expertise to match your business.

We choose chat agents with expertise in your industry. For example, for dental offices, we select agents with medical experience.
Each chat agent is limited to handling four chats at the same time to provide high-quality support without overwhelming the agents.
Our goal is to respond promptly. Most inquiries are addressed within minutes, ensuring a seamless customer experience.

If a chat agent encounters a challenging query, they'll escalate it to your team to provide an accurate response.

Absolutely! We encourage you to share guidelines and preferences, and we'll train our chat agents accordingly to align with your brand's voice and approach.

Quality and Personalization

We believe in providing high-quality support. To ensure this, each of our chat agents is limited to handling four chats at the same time. This commitment to quality ensures that our agents provide personalized attention to each customer.

We have Quality Control Specialists who monitor chat interactions, provide feedback to agents, and maintain a high standard of service.
Yes, each chat agent can adapt to your brand's tone and style, ensuring personalized and authentic conversations with your customers.
Yes, we offer statistics and analytics to provide insights into chat interactions and gather feedback for continuous improvement.
We have a team of chat agents available to handle varying chat volumes, ensuring consistent support even during high-demand periods.
Absolutely! We encourage you to share specific instructions and objectives, and we'll implement them to align with your business goals.

Account Management and Quality Control

Throughout your journey with us, you’ll have a dedicated Account Manager who serves as your point of contact for any questions, requests, or clarifications and our Quality Control Specialists who continuously monitor chat interactions to guarantee a consistently high level of service. They work closely with you to ensure our services align with your evolving needs.

Your dedicated Account Manager serves as your main point of contact. They help coordinate your services, answer questions, and ensure your satisfaction.
You can reach out to your Account Manager through email, phone, or our communication channel, depending on your preferences.
Our Quality Control Specialists continuously monitor chat interactions, provide feedback to agents, and ensure that we meet the highest quality standards.
Absolutely! We value your input, and you can collaborate with the Quality Control Specialist to align our services with your expectations.
Yes, your Account Manager conducts regular check-ins to review performance, gather feedback, and discuss any adjustments needed to meet your goals.

Shared Agents

Shared Agents are the backbone of our cost-effective support solutions. These professionals handle customer inquiries for multiple businesses with precision and expertise.

Shared Agents are chat support professionals who handle customer inquiries for multiple businesses simultaneously. They provide cost-effective solutions for our Starter, Team, and Business packages.
Shared Agents are limited to handling four chats simultaneously. This ensures that each chat receives personalized attention and maintains a high quality of support.
Shared Agents are chosen based on their expertise and experience in various industries. For example, we select agents with medical experience for healthcare-related businesses.
While direct communication with Shared Agents is not available, you can coordinate with your Account Manager to convey specific guidelines and preferences for chat interactions.
Shared Agents receive training and guidelines to adapt to your brand's tone and style. Your Account Manager oversees the alignment of chat interactions with your brand's image.

Dedicated Agents

For businesses that demand a personalized touch, Dedicated Agents are the answer. These agents are exclusively assigned to your business, providing tailored support and direct communication.

Dedicated Agents are chat support professionals exclusively assigned to your business. They provide personalized service and direct communication, ensuring a seamless customer experience.
Yes, you can directly communicate with your Dedicated Agent. They serve as a dedicated point of contact for your business, facilitating real-time collaboration and feedback.
Dedicated Agents are carefully screened and matched to your industry and specific requirements. They possess expertise aligned with your business needs.
Dedicated Agents provide enhanced personalization, deeper knowledge of your business, and direct collaboration. They are ideal for businesses that prioritize a tailored support experience.
Yes, there may be additional costs associated with Dedicated Agents due to their exclusivity and personalized service. Please contact us for specific pricing details.